Order Confirmation
Upon completing your order, you will receive an order confirmation email detailing the products, prices, and shipping information. If you notice any discrepancies, please contact us immediately via email or phone. If there are issues with your order, we will work to resolve them promptly.
Delivery
Our standard delivery time is 5-10 business days. Orders placed on weekends will be processed the following Monday. Please be aware that high demand and postal service delays can affect delivery times. If your delivery is delayed beyond the expected time frame and you have not been notified of an extended delivery period, please reach out to us. You will receive a tracking number with your order confirmation to monitor the status of your delivery.
Customs and Import Fees
You, as the customer, are responsible for any additional customs and VAT fees that may apply. These fees are determined by your country’s customs policies and are beyond our control. As the importer of the product, you are liable for these costs.
Pricing
All prices are listed in USD. We reserve the right to adjust prices due to supplier changes, pricing errors, or other inaccuracies. We will correct any pricing issues as necessary.
Limitation of Liability
We are not liable for any indirect damages resulting from the use of our products. We are also not responsible for delays or errors caused by circumstances beyond our control, including but not limited to labor disputes, natural disasters, government actions, or supplier issues.
Product Information
We strive to present our products as accurately as possible. However, we do not guarantee that product images will exactly match the actual product due to variations in screen settings and photo quality.
Cookie Policy
In accordance with electronic information laws, we inform you that cookies are used on our website to enhance functionality and track browsing behavior. Cookies are small text files saved on your device. You can adjust your browser settings to block cookies. For more information, please visit the relevant regulatory authority’s website.
Contact Information
For any inquiries, please contact us via email at info@shindefender.com or phone at +46731298602. We will respond to your message as soon as possible. Our registered business address is Germundsmålavägen 34, 37102 Karlskrona, Sweden. For returns, please follow the instructions below.
Return Policy
If you wish to return a product, please contact us within 14 days of receiving your order. Returns must be initiated via email at info@shindefender.com or by contacting us directly at +46731298602. The customer is responsible for return shipping costs unless the return is due to an incorrect or faulty item. We will provide you with the return address and any packaging instructions necessary to complete the return process. Please ensure that the returned item is unused and in its original packaging. Return address: 181, East Tiancheng Road, Hangzhou City, Zhejiang Province, China
Personal Data
By making a purchase, you consent to our processing of your personal data in line with our privacy policy. We collect only the information necessary to process your order and do not sell or share your data with third parties without a legal basis.
Data Storage and Processing
We store and process your personal data, including your name, address, contact details, and purchase history, to fulfill your order and provide customer support. This data is retained as long as necessary to fulfill our contractual obligations or to comply with legal requirements.
Data Sharing
- Payment Provider: We share information with our payment provider, including your name, address, and contact details, to process transactions and prevent fraud. If you choose invoice payment, your personal identification number will also be shared.
- Shipping Company: To deliver your order, we provide the shipping company with your name, delivery address, and contact information.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order. Please contact us to initiate a withdrawal, and we will provide you with instructions on how to return the product. The withdrawal date is determined by your declaration, not our response. If the item is returned in its original condition, a full refund will be issued minus return shipping costs, unless the return is due to an incorrect or faulty product.
VAT Number
Our VAT number is SE559338709401.